Privacy policy.

Who we are.

The data controller is Cooply Solutions Ltd, registered in England and Wales, company number 06393019. Registered address: Enterprise Centre, Tonypandy Enterprise Park, Llwynypia Road, Tonypandy, CF40 2ET. ICO registration ZB137657.

Contact: hello [at] dosetrend [dot] com.

What we collect.

• Application data
  Name, work email, company, phone, molecule of interest.
  Provided by you when you apply for access.
• Account data
  Name, work email, company, role, sign-in records.
  Created when we grant access to the platform.
• Correspondence
  Emails and call notes.
  Kept so we can answer follow-up questions.
• Technical data
  IP address, browser, device, pages viewed.
  Logged for security and to keep the service running. See the cookie policy for detail.

The prescribing data itself is public NHS data. It contains no patient identifiers.

Why we use it, and the lawful basis.

• Legitimate interests · Art. 6(1)(f)
  Reply to your application, run the platform, keep it secure.
• Contract · Art. 6(1)(b)
  Deliver the monthly report and dashboard you're paying for.
• Legal obligation · Art. 6(1)(c)
  Keep accounting records and respond to lawful requests.
• Consent · Art. 6(1)(a)
  Optional analytics cookies and the Insights email list. You can withdraw at any time.

How long we keep it.

Applications that don't turn into accounts: 12 months, then deleted. Active accounts: for as long as the subscription runs, plus 24 months. Accounting records: 6 years, as required by HMRC. Server logs: 90 days.

Who we share it with.

We use a small number of processors under written data-processing agreements: cloud hosting (EEA/UK regions), transactional email, and our accountants. Our application and signup forms use Cloudflare Turnstile to filter automated submissions; it checks browser signals to tell humans from bots and does not track you across sites. We do not sell personal data, and we do not use it for advertising. Where a transfer outside the UK is necessary, we rely on the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.

Your rights.

You have the right to access your data, correct it, delete it, restrict or object to processing, and to data portability. To exercise any of these, email hello [at] dosetrend [dot] com. We reply inside a working day and act within one month.

If you're not happy with our response, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes.

If we materially change this notice, we'll email active account holders and update the date at the top.